مريض عمره ٣٥ سنة هائج، يصرخ ويضرب الجدار، ويرفض الجلوس. أول خطوة للممرضة؟

A 35-year-old man is agitated, shouting and punching the wall, and refuses to sit. What is the nurse’s first step?

1. Move close and hold his hand to calm him
2. Confront him loudly so he stops
3. Speak calmly, keep a safe distance and an open exit
4. Restrain him immediately without talking first

Answer: C) Speak calmly, keep a safe distance and an open exit. Verbal de-escalation comes first, with a safe distance and an unblocked exit; restraint is a last resort for imminent danger.